Frequently Asked Questions

We support flexible MOQs depending on the product type, packaging solution, and level of customization.

From small-batch market testing to large-scale production, we can tailor a plan for your project. Please share your target product and we will confirm the specific quantity.

Yes. We provide full OEM / ODM services, including:

• Fragrance development and blending
• Bottle, cap, label, and gift box customization
• Brand logo printing and packaging design
• Product structure and specification design
• Compliant production and worldwide delivery

Yes. Our international perfumer team can develop a signature scent based on your brand positioning, target market, target customers, and usage scenarios.

The process usually includes several rounds of sampling and adjustment until you are fully satisfied with the final scent.

Standard samples take about 3–7 business days. Complex custom projects may take 7–15 business days.

Sample and shipping fees are quoted per project. For some orders, the sample fee can be credited back against the bulk order. Please confirm the details via the Contact Form or email.

Once the sample is confirmed, standard orders usually take about 15–25 days for production. During peak seasons, the lead time may be longer.

The final delivery schedule will be confirmed in the sales contract.

We produce a wide range of home and personal fragrance products, including:

• Scented candles
• Liquid reed diffusers
• Perfumes
• Aroma diffusers (smart diffusers)
• Car fragrances
• Solid fragrances
• Fragrance gift sets

We mainly use natural plant-based waxes such as soy wax, coconut wax, and beeswax. These burn cleanly, produce no black smoke, and are eco-friendly and biodegradable.

The wax base can be adjusted according to your product requirements.

It depends on the product type and usage environment:

• Liquid diffusers: typically 1–3 months
• Scented candles: recommended 2–4 hours per burn; a full jar can last 20–50 hours

Please refer to each product's specification for details.

Yes. Our products comply with relevant standards such as IFRA, REACH, and CE.

We can provide MSDS reports and compliance documents, and we support export to the EU, US, and other markets.

Yes. Depending on your target market, we can provide the required product documentation, safety data sheets, and certificates.

Please tell us your destination country so we can confirm the exact documents needed.

We support sea freight, air freight, and express couriers such as DHL, FedEx, and UPS.

We will recommend the most suitable option based on your destination, order volume, and timeline.

We have served customers in over 40 countries and regions and support worldwide shipping.

Please provide your delivery address and we will confirm shipping cost and lead time.

Shipping cost is calculated based on the destination, gross weight and volume, and the chosen shipping method.

We will provide a clear quotation before you place the order. No hidden fees.

We commonly accept T/T (bank transfer), PayPal, and credit card. Other methods can be discussed at order confirmation.

The typical process is:

• Confirm the order
• Pay a deposit (usually 30%–50%)
• Production
• Pay the balance before shipment
• Shipment and delivery

The exact ratio can be negotiated.

Please contact us within 7 days of receipt and provide photos or a video showing the issue.

For confirmed production or quality issues, we will arrange a replacement or refund. See our Returns & Exchanges page for details.

Yes. Products listed on the website are available for retail, and selected items can be purchased in single units.

Customization services are mainly for brands and business clients.

Unopened and unused finished products can be returned or exchanged within 14 days of receipt. For full details, please see our Returns & Exchanges page.

Customized products are produced individually to your specifications and are not eligible for return or exchange, except in the case of a quality issue.