1. Definitions and Scope
1.1 "Platform" refers to Bila Aroma Aesthetics and its website, H5 pages, mini-programs, and applications (if any).
1.2 "User" refers to any individual, legal entity, or other organization that accesses, browses, registers on, or purchases from the platform.
1.3 "Product / Service" refers to the fragrance products, accessories, gift sets, and related after-sales services displayed and sold on the platform.
2. Acceptance and Changes
2.1 By using the platform, you are deemed to have read and agreed to these terms and related rules, including but not limited to the Privacy Policy and Returns & Exchanges.
2.2 The platform may update these terms as needed and publish them on the site. Continued use after any update constitutes acceptance of the revised terms.
3. Account and Security
3.1 You shall provide true, accurate, and complete information when registering or placing orders (if applicable).
3.2 You are responsible for safeguarding your account, password, verification codes, and payment tools. Any loss caused by improper safekeeping shall be borne by you.
3.3 If you notice any abnormal or suspected unauthorized use of your account, please contact customer service promptly and cooperate with the platform in taking necessary measures.
4. Product Information and Orders
4.1 The platform strives to ensure the accuracy of product information (price, stock, images, descriptions), but deviations may occur due to system delays, page caching, or manual maintenance.
4.2 After you submit an order, whether the order is established shall be subject to confirmation by the platform system (including stock reservation and successful payment).
4.3 In cases of out-of-stock items, pricing errors, or system anomalies, the platform reserves the right to cancel or correct the order, and will notify you via on-site notification, SMS, phone, or email (if available).
5. Price, Payment and Invoice
5.1 The product price shall be the price displayed on the page at the time of your order. If a promotional activity applies, the rules of that activity shall prevail.
5.2 You may choose any payment method supported by the platform. Payment may be provided by third-party payment institutions, and you shall also comply with their rules.
5.3 The rules for issuing invoices or receipts (if provided) shall be subject to what is published on the platform (e.g., invoice header, tax ID, issuance time, and type).
6. Shipping and Receipt
6.1 Shipping scope, fees, and timelines shall be subject to the shipping policy published on the platform. Delays may occur due to holidays, weather, customs inspection, clearance, or traffic conditions.
6.2 Please inspect the package for any damage, leakage, or abnormality before signing for it. If you notice any issues, we recommend taking photos on the spot, confirming with the delivery personnel, and contacting customer service promptly.
6.3 Any additional delivery or return costs caused by incorrect shipping information, unattended receipt, or refusal to accept the package shall be borne by you in accordance with platform rules or actual costs.
7. Returns and After-Sales
7.1 Return and exchange conditions, time limits, and procedures shall be subject to our Returns & Exchanges policy.
7.2 For hygiene and safety reasons, the following situations may not be eligible for return or exchange without cause:
- Opened or used fragrance liquids, sprays, candles, and other products that affect resale;
- Subjective scent preferences (e.g., personal dislike of the fragrance) that are not due to quality issues;
- Customized products, promotional gifts, or items explicitly marked as non-returnable or non-exchangeable.
7.3 If a product has a quality issue (such as damage, serious leakage, missing parts), please contact the platform within a reasonable time and provide photos or videos as evidence. The platform will handle the matter according to its policy.
8. Intellectual Property
8.1 All text, images, videos, logos, layout designs, and program code on the platform (excluding third-party content) are owned by the platform or their respective rights holders.
8.2 Without authorization, you may not copy, scrape, distribute, mirror, reverse-engineer, or use such content for commercial purposes.
9. User Conduct
9.1 You shall not engage in the following behaviors (including but not limited to):
- Publishing illegal, infringing, defamatory, abusive, harassing, or otherwise inappropriate content;
- Fake orders, abuse of promotions, malicious refunds, fake reviews, or disrupting transaction order;
- Using program vulnerabilities, crawlers, plugins, or malicious requests that affect platform operation;
- Collecting or sharing others' personal information without authorization, or infringing on others' privacy;
- Any other behavior that violates laws, regulations, or platform rules.
9.2 The platform reserves the right to restrict features, cancel orders, freeze accounts, or pursue legal liability against violations.
10. Disclaimer and Limitation of Liability
10.1 The platform will make every effort to provide stable services but shall not be liable for service interruptions, delays, or data loss caused by force majeure or third-party factors.
10.2 Fragrance products are daily consumer goods, not medical products. The platform does not guarantee any "treatment / cure / improvement of disease" effects.
10.3 The platform shall not be liable, to the extent permitted by law, for any losses caused by your improper use or storage (e.g., not following instructions, accidental contact by children or pets).
10.4 To the extent permitted by law, the platform's total liability for your direct losses shall be limited to the amount you have actually paid for the relevant order (if applicable).
11. Dispute Resolution and Governing Law
11.1 The formation, performance, and interpretation of these terms shall be governed by the laws of the People's Republic of China.
11.2 Any dispute arising from these terms or the platform services shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court in Guangzhou, China, for resolution.
12. Contact Us
If you have any questions about these terms, please contact us via:
- Email: lydia@bilaperfume.com
- Contact page: https://bilaaroma.com/contact
- Terms of Service: https://bilaaroma.com/terms
- Returns & Exchanges: https://bilaaroma.com/returns
- Business hours: 09:00 – 18:00 (subject to what is published on the site)