1. Introduction
1.1 This Privacy Policy applies to Bila Aroma Aesthetics ("we", "us", "our") and describes how we collect, use, and protect your personal information when you visit our website or use our services.
1.2 By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information you provide to us, including:
- Contact information: name, email address, phone number, shipping and billing address;
- Account information: username, password, region, and preferences;
- Order information: products purchased, order number, payment status, and delivery details;
- Communications: messages you send us through contact forms, email, or other channels.
2.2 Information collected automatically, including:
- Device information: browser type, operating system, screen size, and language;
- Log data: IP address, access time, pages viewed, and referring URLs;
- Cookies and similar technologies as described in Section 4.
2.3 Information from third parties, such as payment processors, logistics providers, or analytics services, only as necessary to complete your order or improve our services.
3. How We Use Information
3.1 We use your information to:
- Process and fulfill orders, payments, and deliveries;
- Provide customer support and respond to inquiries;
- Manage your account and personalize your experience;
- Send transactional messages (such as order confirmations and shipping updates);
- Send marketing communications where permitted by law (you can opt out at any time);
- Improve our website, products, and services;
- Comply with legal obligations and prevent fraud or misuse.
3.2 We will not use your personal information for purposes other than those described in this policy without your consent, unless required by law.
4. Cookies and Tracking
4.1 We use cookies and similar technologies to:
- Keep you signed in and remember your preferences;
- Understand how visitors use our website;
- Improve site performance and user experience;
- Deliver relevant content and, where applicable, advertising.
4.2 You can control or disable cookies through your browser settings. However, disabling essential cookies may affect site functionality, such as login or shopping cart features.
5. Sharing of Information
5.1 We do not sell your personal information. We may share information with:
- Service providers: payment processors, shipping companies, email providers, hosting and analytics providers, strictly for the purposes described in this policy;
- Legal authorities: when required by law, court order, or to protect our rights and safety;
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of the business;
- With your consent: for any other purpose you explicitly agree to.
5.2 All third parties we work with are required to protect your information and use it only for the purposes we specify.
5.3 When you make a payment, we share the necessary information (such as order amount and order reference) with the payment provider you choose. Your payment credentials are collected and processed directly by that provider under its own privacy policy. We do not store your full payment credentials on our servers.
6. Data Retention
6.1 We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax or accounting purposes).
6.2 When information is no longer needed, we will securely delete or anonymize it.
7. Data Security
7.1 We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7.2 However, no method of transmission or storage over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
8.1 Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you;
- Correction: request that we correct inaccurate or incomplete information;
- Deletion: request that we delete your personal information, subject to legal obligations;
- Objection: object to certain processing, including direct marketing;
- Restriction: request that we restrict processing in certain circumstances;
- Portability: request a portable copy of your data in a structured format.
8.2 To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframe required by applicable law.
9. Children's Privacy
9.1 Our website and services are not directed to children under the age of 16 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.
9.2 If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.
10. International Transfers
10.1 Your information may be transferred to and processed in countries other than your own, where data protection laws may differ.
10.2 When we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection in accordance with applicable laws.
11. Third-Party Links
11.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
11.2 We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
12.2 When we make material changes, we will post the updated policy on this page and update the "Effective Date" at the top. Your continued use of the website after any update constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
- Email: lydia@bilaperfume.com
- Contact page: https://bilaaroma.com/contact
- Terms of Service: https://bilaaroma.com/terms
- Returns & Exchanges: https://bilaaroma.com/returns
- Business hours: 09:00 – 18:00 (subject to what is published on the site)